FOR IMMEDIATE RELEASE
FLS Support Chooses Synchrologic for Mobile Device Management and Wireless Data Access
UK's Leading Independent Technical Support/Services Firm Relies on Synchrologic to Stay Connected
ATLANTA and LONDON, November 3, 2003 - Synchrologic™ today announced that FLS Support, the UK's leading independent technical support solutions company, has deployed components of Synchrologic Mobile Suite to its team of field service technicians who serve in excess of 100,000 customers nationwide. When the radio service provider that FLS had built its infrastructure upon pulled the plug earlier this year, a new solution was needed quickly. FLS called upon Synchrologic for its wireless email, file distribution and device management software and O2 UK (NYSE:OOM) as its GPRS airtime provider. Due to Synchrologic's easy integration with existing IT platforms and its device independent nature, FLS was able to deploy the new system in weeks, not months--realizing a quick ROI.
In just 20 years FLS has become the UK's leading independent supplier of technical support solutions to the IT and office equipment market sectors handling more than 30,000 calls a month. To provide pro-active support and maintenance solutions for its large customer base, FLS needed a mobile solution to keep its field team connected 24 hours a day, seven days a week. FLS significantly enhanced the mobile enterprise capabilities of O2's Pocket PC-based XDA device by utilizing Synchrologic Email Accelerator™, Synchrologic Systems Management and Synchrologic File Sync.
According to Aaron Foster, Technical Director at FLS, "Our use of the Synchrologic Mobile Suite is a key factor in delivering high levels of service to clients. The Synchrologic solution is enabling rapid and reliable transfer of job details direct to our field staff and playing a key role in the delivery of high levels of customer service. In addition, the ability to remotely manage PDAs gives us the ability to automatically reconfigure them after a failure without engineers having to return units back to base. This has already produced significant cost savings in terms of shipping costs and management time."
Synchrologic File Sync gives FLS field reps mobile access to updated documents and files that reside on the corporate network. Synchrologic Systems Management empowers the FLS IT department staff with remote software installation and upgrade capabilities, device configuration, theft/loss protection and Web-based device restore/backup. Corporate email, contacts, calendar and meeting requests are delivered to the XDAs with Synchrologic Email Accelerator™. With guaranteed instant and automatic delivery of this critical data, FLS field technicians now provide better support for mission-critical systems at some of Britain's largest blue chip companies and government agencies.
"Synchrologic is helping FLS and other service companies improve response times, customer satisfaction and their competitive edge," said John Dancu, president and chief operating officer at Synchrologic. "By providing field representatives real-time mobile access to critical enterprise data, FLS technicians can now be onsite within hours and make more calls per day."
About The FLS Group
The FLS Group was established 20 years ago and specializes in the provision of technical support solutions to corporate and home users as well as manufacturers of fax, printers, IT, copiers and other communications equipment. FLS is BS EN ISO 9002 and IIP accredited and is approved to maintain most brands of equipment. Currently over 200,000 customers' machines are supported nationwide. For more information, please visit www.fls.co.uk.
About Synchrologic
Synchrologic's mobile infrastructure solutions create competitive advantage by increasing mobile worker productivity and decreasing total cost of ownership of mobile devices. The company's product line mobilizes enterprise email and applications, automates the delivery of documents and Web sites, and provides mobile systems management tools -- for laptops, tablets, handhelds, and smart phones. Key customers and partners include 3M, Accenture, Citicorp, Domino's, Hertz, Microsoft, NEC, Pfizer, Symbian, T-Mobile and Verizon Wireless. The company is privately held with headquarters in Atlanta, Georgia, and European offices in London and Milan. For more information, please visit synchrologic.com.
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Copyright 2003 Synchrologic, Inc. Synchrologic and Email Accelerator are trademarks of Synchrologic, Inc. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.
Contact:
Michael E. Williams
Synchrologic
PJMC
Paul Jennings
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